An Analysis of the Attitude of Patients from the Satisfaction of the Laboratory Services in Combined Military Hospitals

Abstract

This study in hand aimed measure and analyze the attitude of patients towards laboratory services in Combined Military Hospital Dera Ismail Khan. The laboratory services are the essential part of hospital services. Most of the patients who visit hospitals are normally referred you one or other kind of laboratory services for adequate diagnostic purposes. The prescription, medication or otherwise surgery are based on the result from laboratories.  The satisfaction from the care given is linked with the satisfaction of the laboratory services. This study focused on this important management of healthcare area. Population and sample of the study were patients who visited the CMS for laboratory services. A survey was undertaken, structured questionnaire was administered to get data from the sample respondents. To test the difference of view for nominal demographic variables against research variables Chi-Square test was run. Results suggested accepting Null hop thesis as no significant difference recorded for research variables based on demographics. The study will be helpful to hospital administration to ensure patients satisfaction by take adequate measure regarding improvement in laboratories services. This study is limited to only one hospital with small sample size; future researcher may extend it to other hospitals as well as include other hospital services. The study adds valuable knowledge to the theory as well as helpful for the practitioners.