Organization Citizenship Behavior: Mediation towards Leadership Styles and Employees Engagement at Workplace in healthcare through the Lens of Social Exchange Theory

Abstract

This research study explores the role of OCB on leadership and employee engagement. The aims of the study was to investigate the mediating role of organization citizenship behavior on the leadership styles and employees’ engagement at work place in health organizations through the lens of social exchange theory. A structured questionnaire has been prepared strictly in line with the extracted variables and guidelines for questionnaire construction. The primary data was collected through a closed-ended questionnaire, distributed among healthcare professionals in Lady Reading Hospital Peshawar and Shifa International Hospital Islamabad. The Bivariate correlation and multiple regressions were used in this study and the result shows a significant relationship between variables. The study found partial mediation between variables during analysis. Yet, the results and findings are only valuable for Pakistani healthcare institutions because data was collected from public and private sector hospitals in Peshawar and Islamabad.