Job Performance Reimagined: Insights from the Job Characteristics Model and the Power of Fairness, Engagement, and Emotional Intelligence

Abstract

With emotional intelligence acting as a mediator, this quantitative study of 320 telecom workers in Pakistan looks at how job qualities affect engagement and fairness perceptions, which in turn affect performance. By improving fairness and engagement, job design features like skill variation and feedback have been shown to improve performance, according to structural equation modeling. This mediated association was reinforced by emotional intelligence. The results highlight the importance of creating richer employment to enhance performance via psychological processes.