Job Characteristics and Employees’ Organizational Citizenship Behavior in Healthcare Sector of Pakistan

Abstract

We tested job characteristics model (JCM) of Hackman & Oldham (1976) in predicting the organizational citizenship behavior of healthcare sector employees in Pakistan. A cross-sectional design was employed by collected data from the 183 healthcare employees working at three tertiary healthcare centers in twin cities of Rawalpindi and Islamabad. The results of study reported that all the five job characteristics of JCM of Hackman & Oldham (1976) predicted organizational citizenship behavior of healthcare sector employees in Pakistan. The study also presents implications for the theory and practice along with directions for future research. The results of the study could be generalized in other field since data is collected from the health sector however, it is suggested that the study could be replicated with a relatively larger sample size to obtain a larger picture of the relationship between employees; job characteristics and citizenship behavior in Pakistan healthcare institutions.